Customer Care Specialist

Location: Netherlands / Italy / turkey (Smart working / work from home)

Compensation: Based on previous experience and skills. Discretionary bonus based on personal and general business performance.

About the Company

We believe blockchain based digital currencies have the potential to solve some of the world’s most important problems such as financial inclusion, protection, privacy and freedom. With Cryptorefills we are on a mission to bring blockchain based payments into everyday life and accelerate mass adoption of cryptocurrency (bitcoin or other digital currency yet to come).

Access to crypto investments, trading and person-to-person transactions, is relatively easy today. However, this only serves a limited scope of needs for these currencies. Using cryptocurrencies in everyday life, such as for buying goods and services is instead very limited.

Cryptorefills is a website and Android app offering users in over 235 countries and territories the possibility to use their bitcoin and crypto to make everyday purchases. With Cryptorefills, users spend different cryptocurrencies to top up their phone credit across 600 Mobile Operators, pay their utility bills, subscribe to their favorite entertainment services (Netflix, Spotify, Google Play, iTunes), purchase from top e-commerce brands (Amazon, Bol) shop at retail stores (Walmart) and even travel, buy fuel and pay restaurant bills.

We are one of the most innovative companies in the blockchain payment space. We are the first company in the world to ever introduce layer 2 Ethereum (via Polygon) and scalability blockchain (via Avalanche) payments within an ecommerce context.

CryptoRefills is a fast growing fintech, headquartered in Amsterdam, with a local presence in Milano and Izmir.

Your Role

As a Client Engagement Specialist, you will provide first rate customer support to users and also handle most aspects of payment operations. This entry level position is designed for crypto enthusiasts looking to enter the industry.

This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends.

Your Activity

Utilizing e-mails, responding to client requests regarding their purchase (explaining and answering questions about their order), digital asset transfers (looking at block explorers, answering questions about bitcoin and other crypto transactions), and other general questions on daily basis
Answer, analyze and map customers who have questions about CryptoRefills on 3rd party platforms
Striving to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible and making recommendations to the rest of the team to improve the system

Your Profile

These are mandatory requirements

Strong written English communication skills (other languages are helpful)
Crypto trading experience would be an asset, preferably on multiple platforms
High output – metrics-based experience is helpful
Able to make quick decisions autonomously
Security and privacy focused
Detail oriented
Loves helping people
Technical background a major plus
Fluent in English on a professional level.

What we offer

CryptoRefills is a start-up and as such has very limited resources. The work of every person from Intern to the CEO has impact on the overall success of the company. The first and most important thing we offer is being empowered and trusted in a role that has profound impacts on the quality of service we offer and on customer happiness, thus on the entire business.
We will offer a salary package based on your experience and discretionary bonuses based on your success and on the success of the company.
Based on your performance and the performance of the company you will have the opportunity to grow quickly into a role of great responsibility.
You will also have the opportunity to learn on the field about the bitcoin and crypto universe, as well as work directly together with successful entrepreneurs and executives to see how a start-up is built.