Terms and Conditions - CryptoRefills

These Terms and Conditions (“Terms”) apply to all products and services offered on the CryptoRefills website www.cryptorefills.com and Android mobile application (“Application”, “App”).

Please read them carefully, as well as our Privacy Policy, before proceeding, as they set out the contractual agreement between you (the “User”) and us (‘CryptoRefills’).

You acknowledge that you have read and agree to the Terms, as well as to the Privacy Policy, when using CryptoRefills, such as, but not limited to, browsing the website, purchasing Products, registering a User Account and participating in our Loyalty Program. If you do not agree with both these Terms and the Privacy Policy, you are not allowed to use CryptoRefills Services and you must leave this website and/or uninstall our App immediately.

Terms and Conditions

1       Introduction

1.0.1     These Terms, as may be amended from time to time, apply to all CryptoRefills services directly or indirectly (through third party distributors) made available online, through any mobile device, by email, or by telephone.

1.0.2     By accessing, browsing, and using our (mobile) website or any of our applications through whatever platform and/or purchasing Products, registering a User Account, participating in the Loyalty Program, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below including our privacy statement.

1.0.3     This website www.cryptorefills.com including its pages, content, and infrastructure and the services provided by us on these pages and through the website and mobile application, are owned, operated, and provided by Big Dream Ventures B.V., and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

2       Definitions

2.0.1     Terms or expressions used in these terms and conditions are defined as follows, unless the context specifies otherwise:

‘Application Form’ is defined as the electronic form containing personal identification data and other user information to be inserted by the End User and submitted to the Company in order to register a User Account.

‘CryptoRefills’, ‘Company’, ‘We’, or ‘Us” means Big Dream Ventures B.V. a limited liability company incorporated under the laws of The Netherlands, with registration number 63338149.

‘Customer Care’ is defined as any service unit fully authorized by the Company to provide a range of services to support users with any issue using the Service, to receive feedback, complaints as well as ideas on how CryptoRefills can improve its service or improve security.

‘Digital Currency’ means any cryptocurrency accepted by CryptoRefills as a means of payments for the Product purchased by the User.

‘End User’, ‘User’, or ‘you’, is defined as any mobile, web or app user accessing the CryptoRefills website or mobile application either directly or through third party distributors. An End User may also be a Registered User.

‘Enrolment Date’ is defined as the date the Application Form of the eligible applicant is submitted to the Company via the Cryptorefills Internet, mobile phone or e-mail applications.

‘Enrolment’ ‘is defined as the process through which End Users, who are not Registered Users yet, request to become Registered Users and the acceptance of the Terms and Privacy Policy.

‘Issuer’ is defined as the creator, designer, issuer, organizer, beneficiary or manager of the Product.

‘Level’ is defined as the type of Registered User and related Privileges the Registered User has access to, in accordance with the Terms and the rules and procedures set forth in the Loyalty Program Communication. Levels are generally obtained by Registered Users once a certain threshold of Points is earned within a specific time frame or through other procedures as specified in the Loyalty Program Communication.

‘Loyalty Program Communication’ is the collective name for the means of communication used in the Loyalty Program, made through the CryptoRefills website and mobile site, mobile and desktop apps, brochures, emails and newsletters, enrolment forms, own social media accounts and any authorized communication and promotions made by third parties.

‘Loyalty Program’ is defined as the CryptoRefills loyalty program offered by the Company as introduced in 2020, and developed to reward Registered Users who frequently use and/or purchase goods and services from CryptoRefills website or App or in some way support CryptoRefills marketing efforts.

‘Overview’ is a summary of information regarding a Registered User’s activity. Overview generally includes information such as history of transactions, as well as balance of the earned Points and the accumulation and spending history of Points.

‘Partners’ are third-party companies with whom CryptoRefills has a direct contractual relationship. Partners include Product suppliers, as well as technical service providers.

‘Platform’ means collectively the website www.cryptorefills.com including its pages, content, and infrastructure and the services provided by the Company on these pages and through the website and mobile application.

‘Points’ is defined as the basic measuring unit utilized in the Loyalty Program. Points are earned on CryptoRefills Platform by making purchases or in accordance with any other procedures set forth in Loyalty Program Communication. Registered Users can earn and accumulate Points to be used to obtain Levels and to redeem Rewards. Points may also be earned through procedures set forth by Accumulation Partners.

‘Privileges’ are defined as special services that may be offered to Registered Users by the Company once Registered Users reach a certain Level. Privileges may involve discounts and other rewards obtained based on Level.

‘Product’ or ‘Products’ is defined as any product/s that can be purchased on the CryptoRefills website and mobile application.

‘Product Catalogue’ is defined as the entirety of Products made available to be purchased on CryptoRefills website and mobile application.

‘Promotional Offers’ is defined as special temporary offers that give a Registered User the opportunity to earn extra Points, use a reduced number of Points when ordering Rewards or use additional benefits. Promotional Offers may also apply to non-Registered Users, to incentivize to register to the Service.

‘Registered User’ is defined as an eligible End User who has successfully completed the Enrolment by submitting his Enrolment Form, accepting the Terms and has been assigned a Registration Number after acceptance by the Company of the End User’s application. Only Registered Users are entitled to benefit from the Loyalty Program.

‘Retroclaim’ is the process through which Registered User may claim Points earned before Enrolment Date or Points accidentally unclaimed or un-awarded as provided within the Terms.

‘Reward’ is defined as the gift obtained within the Loyalty Program by redeeming Points, in accordance with the Terms and the procedures set forth in Loyalty Program Communication, and available on the CryptoRefills Redeem Catalogue. Rewards may, just for example, include amounts of Digital Currencies, digital Gift Cards and other rewards.

‘Rewards Catalogue’ is a catalogue of Rewards made available to Registered Users, according to Terms and as communicated through the Loyalty Program Communication.

‘Service’ or ‘Services’ refers to the Services offered by CryptoRefills to the User for the Purchase of Products on the CryptoRefills website and mobile application and in accordance to these Terms.

‘Supplier’ is defined as any company from which the Company procures Products made available in the Product Catalogue, to be sold to End Users or made available in the Rewards Catalogue to be made available to Registered Users in exchange for Points.

‘Terms’ is defined as the terms and conditions of this agreement which governs the relationship between the User and CryptoRefills. Wherever it is not expressly specified, Terms includes the Privacy Policy.

‘User Account’ or ‘Account’ is defined as a record associated with a unique identifier associated to a Registered User and containing various information collected during Enrolment or subsequently modified by the Registered User and a ledger of the collection and spending of Points performed by the Registered User as well as other data such as but not limited to transaction history.

‘Wallet Address’ is a unique identifier that serves as a virtual location where the cryptocurrency can be sent and received.

3      The Service

3.0.1     CryptoRefills offers an e-commerce service platform specialized in the resale of Products (closed-loop gift cards, vouchers and phone top-ups) of fixed or variable amounts, in different currencies, that can be purchased by the User with Digital Currencies, and redeemed by the User with a third-party, in exchange for services and products offered by such third-party.

3.0.2     The Product Catalogue is organized on the Platform in such a way to show the available products to be redeemed in a specific country or region. The User can select the product(s) it intends to purchase by selecting the brand of the Issuer and selecting the amount in local currency of the product(s) it intends to purchase. The amount in local currency is either (i) selected from a list of predetermined amounts that cannot be changed by the User or (ii) an amount to be freely defined by the User.

3.0.3     Users will provide an email address to which the Company will send the product requested. For Mobile Top up Products, Users must also provide the exact MSISDN (mobile phone number) on which they intend to receive the mobile credit.

3.0.4     The User pays for the Product(s) by sending the requested amount of Digital Currency to the exact Wallet Address provided by CryptoRefills in the payment page of the website or mobile application.

3.0.5     In order for the Payment to be valid all of the following conditions must be true:

  1. CryptoRefills must receive in the wallet address displayed on the payment page at least the exact amount requested in the payment page.
  2. The payment must be initiated by the User within 15 minutes from opening the payment page.

3.0.6     The amount of blockchain confirmations necessary to determine if the transaction is valid ranges between zero and six, and is entirely at discretion of CryptoRefills based on its commercial, risk and security policies.

3.0.7     Depending on the Product, the User may redeem the Product immediately with the relevant Issuer through Cryptorefills, in which case a written notification of redemption will be provided, or receive it onscreen and/or by email or SMS, to be redeemed independently at a later stage.


3.1      Business to Consumer

3.1.1     CryptoRefills Service is provided to the User for User’s personal, non-commercial (B2C) use only, so these Terms define a Business to Consumer relationship between CryptoRefills and the User. If a Business wishes to purchase Products from CryptoRefills or enter into some other agreement it must first enter into a separate B2B agreement with CryptoRefills.

3.1.2     Products purchased through Cryptorefills may not be re-sold and shall be redeemed only either by the User, on the User’s behalf or by someone to whom the User has gifted the Product/s.


3.2      Product Availability & Refunds Policy

3.2.1     CryptoRefills provides its services through a network of third party service providers (Partners).

3.2.2     Transactions may, from time to time, fail due to technical or other reasons. The User acknowledges and agrees that CryptoRefills may not be liable for a technical issue that affect its transaction. Whenever a transaction fails due to technical reasons, a User may qualify for a refund.

3.2.3     The Company will consider a transaction failed, if it has received the correct User details (email, MSISDN), the correct amount of Digital Currency to the exact wallet address provided to the User in the payment page and one of these three cases occurs:

  1. The User did not receive the Product;
  2. The Product was correctly delivered, but cannot be redeemed because previously redeemed; or
  3. The Product was received, but cannot be redeemed because it is not a valid code.

If one of the three cases above occurs, upon being contacted from the User, CryptoRefills will investigate the issue. The investigation consists in a diligence of possible technical issues and/or issues of the Partners. Once the appropriate investigation is made, and CryptoRefills deems there is no fraud or foul play by the User, the User will be eligible for a refund.

3.2.4     CryptoRefills will not refund Users if one of the following issues occurs:

  1. User does not comply with the Terms or other policies of the Issuer in relation to redeeming the Product. For example CryptoRefills will not refund Users that have exceeded mobile credit top up limits, or that use VPNs for cross border transactions or violated other antifraud policies of the Issuer.
  2. User provided wrong contact or delivery information resulting in the Product being delivered to the wrong recipient. For further clarity, if User provides the wrong phone number to be topped up, or provides the wrong email address the transaction will not be refunded.
  3. User violated these Terms.

3.2.5     Determining if the User has right to a refund can be complicated and can take time. CryptoRefills must often communicate with different Partners, often in different time zones, and analyse technical logs. CryptoRefills must also verify that there is no attempt of fraud by the User. While most refunds are completed within 2 business days, CryptoRefills reserves the right to a 2 week period starting from the day the issue occurred to investigate the issue and decide whether it will apply the refund or not. Cooperation by the End User such as providing additional information as required by the Customer Care generally results in a faster refund process.  

3.2.6     Refunds are made by CryptoRefills with a return transaction towards the User in the same Digital Currency of the original transaction to the Wallet Address provided by the User. The Customer Care may offer the User the possibility to receive the Product initially requested or an alternative Product instead of the refund. If the User accepts to receive the Product instead of the refund, the User loses the right to claim the refund.

3.2.7     Partial Payments can occur when Users send an insufficient amount of Digital Currency necessary to complete the transaction. The User will be notified automatically by email that the amount is not sufficient to pay for the Product ordered. The Customer Care will offer the User either the possibility to send the missing amount necessary to complete the transaction, or to refund the User of the entire amount received for the specific order. 

3.2.8     Any attempt by Users to obtain Products or refunds in a fraudulent manner are considered a criminal offence, and as such will be communicated to the relevant authorities.

3.2.9     Once a Product is received, no refunds or reimburses will be offered.

3.2.10   Refunds must be requested within 30 days from the date of the transaction.For the purposes of requesting a refund or any further information, the User shall contact info@cryptorefills.com .


3.3      User Accounts

3.3.1     CryptoRefills offers the possibility for eligible users to register a User Account. A User may only submit one Application Form and may have only one User Account. The User Account must be in the Registered User’s legal name and must associated to a valid email address of the Registered User. The User guarantees the correctness of all information given, and shall be solely responsible for any erroneous, incomplete, or out-of-date information.

3.3.2     In case of duplicate accounts, the Company reserves the right to cancel one or both the accounts and to cancel any benefits related to that account such as accumulated Points or Privileges.

3.3.3     The User Account, cannot under any circumstances be transferred, bequeathed, assigned, sold or combined, whether or not for valuable consideration, with the account of any other person, whether or not that person is a Registered User, or with any other account belonging to the User, except as otherwise provided by the Company.

3.3.4     Any person whose Enrolment has been accepted by the Company shall obtain an individual account, and a Password. The correct Email address associated to the account will be required for any inquiry concerning the account. The Registered User is responsible for the usage of his Password and shall not disclose the Password to any third party.

3.3.5     All Users applying to register and/or that have registered an account on CryptoRefills shall be deemed to have read and accepted these Terms as well as the Privacy Policy.


3.4      Loyalty Program

3.4.1     All Registered User become Registered Users of the Loyalty Program and as such will have to comply with the Loyalty Program rules defined in these Terms, to be able to accumulate Points and redeem Rewards.

3.4.1     Points accumulated prior to becoming a Registered User can be claimed retroactively as per the Retroclaim rules defined this Terms.

3.4.2     The Registered User accepts to receive the Loyalty Program Communication which is a basic part of the Loyalty Program. The Registered User accepts that the CryptoRefills website or App are among the main means of the Loyalty Program Communication.

3.4.3     Any eligible User wishing to join the Loyalty Program must first complete the Enrolment process and become a CryptoRefills Registered User.

3.4.4     The Company reserves the right to refuse Registered User to the Loyalty Program to any person who does not meet the requirements for participation in the Loyalty Program. The Company also reserves the right to refuse Registered User to the Loyalty Program at its own discretion if it suspects the User is involved in any fraudulent or illegal behaviour or if it deems the User can damage the Company and/or other Users.


Compliance with the Program

3.4.5     All Levels, Privileges and the Points must be earned and used according to procedures defined in the Loyalty Program Communication and the rules and guidelines in these Terms. CryptoRefills has the final say as to whether the Points have been earned by a Registered User.

3.4.6     The Points will not be issued to a Registered User if these are related to forfeited, fraudulent, lost, out-of-date or refunded transactions or other activities CryptoRefills, at its own discretion, deems unsuitable.

3.4.7.    Loss or theft or damage of the User Account, must be reported immediately to the Customer Care. CryptoRefills is not liable for any fraudulent use of the User Account or failure of the Registered User to comply with the contents of this provision.

3.4.8     The sale, purchase, brokerage, resale, barter or exchange of Levels and Points for any compensation is prohibited, except as otherwise provided by CryptoRefills in accordance with procedures defined in the Loyalty Program Communication. Violators, including any User who uses a purchased or bartered Reward that violates these Terms or the procedures defined in the Loyalty Program Communication, shall be liable for damages and litigation costs. Points, Levels and Rewards have no cash value and can never be redeemed for cash.

3.4.9     Abuse of the Loyalty Program, including the failure to follow Program policies and procedures, or any misrepresentation of facts pertaining thereto, may result in cancellation of the Registered User’s account and disqualification from the Loyalty Program, forfeiture of all Level and related Privileges, Points accrued and cancellation of previously issued but unused Rewards. Any material breach of the Terms by the Registered User may result in the cancellation of the Account with no liability towards the former Registered User.


Earning Points

3.4.10   Points are earned by Users and credited to the Registered User Accounts according these Terms, to the Loyalty Program Communication and the loyalty marketing and reward policies put in place by CryptoRefills. CryptoRefills is free to set its own marketing and reward policies with respect to the Loyalty Program and Registered Users will earn the amount of Points, if any, that CryptoRefills deems reasonable according to its own marketing and business strategy. Registered User is not entitled to claim any points unless these have been communicated to the Users by CryptoRefills as the reward of a particular action or transaction through the Loyalty Program Communication and Widgets. The Registered User will earn the exact amount of Points displayed on the Widget. Points earned by the Registered User shall be credited to the Registered User’s Account provided the Registered User has been correctly identified by the Program system. Registered Users are personally responsible for informing any third party or legal entity paying for the products or services that allow accumulating Points, including but not limited to the Registered User’s employer, with respect to the Points and related advantages obtained under the Loyalty Program.

3.4.11   All Points accumulated by Users are frozen, and as such cannot be redeemed by the Registered User until they are unfrozen. Once the Points are unfrozen the Registered User may utilize them to redeem Rewards. The time interval between the issuance of the Points and the unfreezing of the Points is defined as Freezing Period. CryptoRefills defines the Freezing Period at its own discretion based on its own antifraud, refund and technical policies.

3.4.12   Frozen points are displayed on the Overview and marked as “Pending”. If the Platform or CryptoRefills determines there was an issue on the issuance of the Points, the Frozen Points will be removed by CryptoRefills from the Registered User’s Account.

3.4.13   If a transaction is refunded the User will not have the right to accumulate Points for the transaction.

3.4.14   The Loyalty Program allows retroactive claims of Points, which is a key feature of the Program called Retroclaims. CryptoRefills allows some unregistered Users to earn and accumulate points on their mobile and websites thanks to the use of tracking technologies such as “cookies”. The Points accumulated by unregistered Users are collected into anonymous accounts, and will be added into the Registered User’s Account by the system only if the Platform can associate the anonymous accounts to the User. The system may also associate Points earned through multiple anonymous accounts to a single Registered User. Points from anonymous Accounts may not be associated to more than one Registered User, in case of dispute the anonymous account and all its Points will be cancelled with no Liability towards any Registered User. No other past or future claim will be accepted unless CryptoRefills considers such claim related to technical reasons and at its discretion decides to issue the points to the Registered User. Anonymous Accounts and unregistered Users are not Registered Users of the Loyalty Program and have no rights over the Points accumulated.

3.4.15   Points may be collected by Registered Users throughout the year. Collected Points expire at the end of the third full calendar year (at 23:59:59 UCT of December 31st) following their date of issue. Anonymously issued Points unclaimed into a Registered Users account will expire according to the commercial and marketing policies of CryptoRefills. Anonymously issued Points, if claimed through Retroclaim procedure into the Registered User’s Account before anonymous expiry policies, will regularly expire at the end of the third full calendar year (at 23:59:59 UCT of December 31st) following their date of anonymous issue.

3.4.16   Each Registered User should verify that Points have been duly credited to the Registered User’s account, either by the Overview, or via the Customer Care.

3.4.17   The Company reserves the right to debit the account of any Registered User who has acquired Points unduly.

3.4.18   Outside of the Cryptorefills website and application, the only Partners that allow to Registered User to accumulate Points are the ones with which the Company has an active accumulation agreement in place. Such partners are listed in the accumulation partner directory on the CryptoRefills website and through the Loyalty Program Communication. Any accumulation of Points promoted or proposed by companies that do not have active accumulation agreements in place with CryptoRefills or without any form of authorization by CryptoRefills will not be credited to Registered Users’ accounts and CryptoRefills shall not be liable for not crediting such Points to Registered Users.

3.4.19   Registered User has no right to claim the Points earned in case of Refund of a purchase or for any Product not delivered. In case the Registered User manages to earn Points during a transaction that was not successful CryptoRefills will cancel the Points earned, and in case such Points were already spent to redeem a Reward, CryptoRefills has right to either cancel the Reward if this is not issued yet to Registered User or to claim back the Reward or the equivalent monetary value plus any collection and legal expense it incurs for this procedure.

3.4.20   All Points, Levels and Privileges must be earned and used according to the rules and guidelines in these Terms.

3.4.21   While CryptoRefills makes every attempt to provide accurate credit of Points, it is the Registered User’s responsibility to retain necessary documents such as receipts to demonstrate if any Points were actually not credited to Registered User’s account.


Redeeming Points for Rewards

3.4.22   When a Registered User has earned a sufficient number of Points, the Registered User may spend such Points to request a Reward through the Rewards Catalogue, in accordance with the procedures governing the issuance of Rewards as set forth in the Loyalty Program Communication. Points redemption by Registered Users is ruled by CryptoRefills according to First In First Out (FIFO) method. For sake of clarity this means that when a Registered User spends Points to collect a certain Reward, the oldest Points available in the Registered User Account will be used by spending the Points that progressively have the largest time distance from the date in which the redemption is made.

3.4.23   Only the Registered User is entitled to apply for a Reward. The Registered User may order a Reward either for himself or for any other person designated by the Registered User at the time the Reward is requested, subject to the Terms. As soon as the Reward application has been processed, the Points required for the Reward are debited to the Registered User’s account. Internal difficulties may result in late debits to accounts.

3.4.24   Lost, stolen or expired Rewards will not be refundable, replaced or extended.

3.4.25   Rewards displayed and/or promoted on the Rewards Catalogue or Loyalty Program Communication may sometimes be unavailable or out of stock. CryptoRefills has the right to add and remove Rewards at its sole discretion. Registered Users do not have the right to claim Rewards that are no more available or out stock, even if the Registered User has already requested the Reward. In the event a Reward is no longer available Registered User may decide to spend the Points for another Reward present on the Rewards Catalogue or to keep the Points to be spent in a further moment.

3.4.26   Depending on the type of Reward requested the Reward will be either delivered electronically or at the delivery address designated by Registered User. If the Reward is a digital item, such a coupon, e-gift card, discount coupon, digital multimedia content such as movie, audio or e-book files, the Reward will be delivered by email or other digital transfer. If the Reward is Digital Currency, the Reward will be delivered at the Wallet Address provided by the Registered User. If the Reward is a physical item, it will be shipped to the mailing address provided by the End User. CryptoRefills will not be liable for any issue related to shipping of the reward such as custom inspections or import taxes levied on the Registered User resulting from the shipment of the Reward.   

3.4.27 For any Reward requested through the Reward Catalogue, CryptoRefills will make its best efforts to deliver the Rewards within the delivery time indicated by CryptoRefills at the moment of the request. CryptoRefills will not be held liable in any way if it is not able to deliver the Reward requested through the Reward Catalogue within the time indicated.

3.4.28   All Rewards regularly requested by Registered Users will be tracked with a unique Reward identifier. The unique Reward identifier will be communicated to the Registered User during the redeem procedure and displayed in the Overview to be used by Registered User as reference to communicate with Customer Care if any issue in the delivery of Reward should occur.

3.4.29   Broken & Stolen Rewards. CryptoRefills is not responsible for broken or stolen Rewards.


Levels & Privileges

3.4.30   CryptoRefills may at its own discretion define Levels and Privileges to certain loyal Registered Users based on the amount of Points accumulated.

3.4.31   Registered Users may use Privileges associated to related Level throughout the period in which the Level is effective. Certain Privileges may be revoked or modified by CryptoRefills. Registered User will not be able to claim any modified or revoked Privilege.

3.4.32   Transferring Levels and Privileges. Levels and Privileges are personal, may not be transferred among Registered Users.

3.4.33   CryptoRefills is entitled to revoke Levels and Privileges at its own discretion if it deems the Registered User has obtained Level and Privileges in an inappropriate or fraudulent way.


3.5      Customer Care

3.5.1     To resolve an issue when using CryptoRefills Service, the User must get in touch with the Customer Care and through the appropriate Customer Care channels.

Appropriate Customer Care channels are:

  1. Completing the online contact form at www.cryptorefills.com/contact-us
  2. Sending an email to: info@crypotrefills.com
  3. Starting a chat conversation on our Facebook page at www.facebook.com/cryptorefills

For sake of clarity, Public Tweets and Facebook Posts, Reddit and other Community posts are not considered a valid Customer Care channel and therefore will not initiate the issue resolution process to be undertaken by the Customer Care.

3.5.2     If contacted through the appropriate channel, the Customer Care will do its best to provide a first reply within the first 24 hours, but it may take longer, depending on the issue, and the total number of requests being processed by the Customer Care.

4       Limitations of use

4.0.1     In accordance with the Company’s KYC and AML/TF policies we limit the amounts Users can spend on Products within specific time frames based on User Tiers as defined below:  

Tier 1 Users: Unregistered Users

  • Daily Limit: 2.000 Euro
  • Monthly Limit: 5.000 Euro

Tier 2 Users: Registered Users

  • Daily Limit: 5.000 Euro
  • Monthly Limit: 10.000 Euro (Maximum amount per single Purchase 2.000 Euro)

Tier 3 Users: Verified Registered Users

  • Limits per value of the single purchase, daily and monthly amounts can be increased on a case-by-case basis, subject to a know-your-customer (KYC) procedure, whereby the User will provide CryptoRefills a copy of a valid ID, proof of residence and other documents and information, as well as confirm the information provided is true and accurate, as required under applicable laws and regulations and in accordance to CryptoRefills AML/TF policy.
  • By requesting a Tier 3 verification the Registered User also authorizes CryptoRefills to conduct necessary investigations directly or through a third party to verify the User’s identity or protect you and/or us from financial crimes, such as fraud and money laundering.
  • If there are grounds for believing that any of the information provided by User is incorrect, false, outdated or incomplete, CryptoRefills reserves the right to delete the relevant information, to send a notice demanding correction of the relevant information, terminate any and all services provided to the User and disclose information to relevant authorities such as Financial Investigation Units and Crime Prevention Authorities, as required by regulations. 
  • Please contact info@cryptorefills.com  should you wish to verify your account at Tier 3 Level to receive a list of required information and details concerning the verification procedure.

4.0.2     Any User creating or utilizing more than one CryptoRefills Account, or any other expedient, in order to circumvent the Tier based limitations, is in breach of these Terms, and may result in CryptoRefills suspending the Account, or Accounts, until further notice. To the extent necessary under applicable laws and regulations, and or our AML/TF policies, any illegal circumvention of the Tier based limitations may be reported to the relevant authorities, such as Financial Investigation Units and Crime Prevention Authorities.

5      Intellectual Property

5.0.1     The Design, Service, Content, Texts, Logos (including the CryptoRefills logo, the word CryptoRefills) and any proprietary software and technology developed by CryptoRefills is the exclusive property of CryptoRefills, and is protected by copyrights, trademarks, service marks, international treaties, and/or other intellectual proprietary rights and laws of the Netherlands and of other countries.

5.0.2     These Terms grant the User no right, title, or interest in any intellectual property owned or licensed by CryptoRefills, including but not limited to, the Platform, Service and CryptoRefills trademarks, and creates no direct relationship between the User and CryptoRefills other than what is stated in these Terms.

5.0.3     The User grants CryptoRefills permission to use and incorporate into the Design, Service and Platform, User’s ideas or suggested improvements, without further compensation. All rights to patents, copyrights, trademarks and trade secrets in the Service or Platform or any modifications to it shall be and remain with CryptoRefills.

5.0.4     User must not misappropriate the design or content of CryptoRefills and must not alter or deface such design or content in any way. Nothing on CryptoRefills grants any license with respect to such design or content and any use by the User or a third-party must be authorized in writing by CryptoRefills.

5.0.5     Logos and trademarks used to signal the third-party providers to which each Product refer to are excepted from the foregoing and are Property of the Issuers and/or other third parties. Such logos and trademarks are used to make reference to the Product and/or to the Issuer of the Product. In no way does CryptoRefills claim, or represent, any sort of ownership, license, authorization, partnership or agreement with the owners or holders of the rights of such logos or trademarks, the Products or the Issuers. The logos and trademarks of the Products belong to their lawful owners and are used by CryptoRefills with the sole purpose of identifying the Issuer or the intended use of the Product on sale.

6      Disclaimers

6.0.1     CryptoRefills has concluded agreements with wholesalers to purchase Products from Suppliers in its own name. CryptoRefills sells the Products in its own name to its Users. As such, CryptoRefills is a reseller of the Product.

6.0.2     CryptoRefills is involved in the design, creation, organization, or management of the Product, and is not the owner or beneficiary of the Product. CryptoRefills has no role in determining the terms and conditions or any commercial or antifraud policy of the Product. CryptoRefills is not liable for any issue, damage or loss arising from the terms and conditions set by the Issuer of each Product.   

6.0.3     Unless otherwise expressly mentioned, CryptoRefills is not sponsored by any Issuer, nor are we related, acting on behalf or under express authorisation of any Issuer.

6.0.4     The User, by purchasing the Product, enters into a contractual relationship with the Issuer, to which CryptoRefills is a third-party, against which the contractual defences and rights arising from the relationship between User and Issuer shall not apply.

6.0.5     Before making a purchase on CryptoRefills, the User is required to engage in adequate due diligence of the terms and conditions of the Product being acquired in order to determine what respects its usability, any and all limitations of the Product and any enforcement against the Issuer. CryptoRefills will not accept or be liable for any claims in relation thereto. The terms and conditions defined by the Issuer in relation to the Product govern the Product acquired. For sake of clarity, Users acknowledge and agree that CryptoRefills is not liable for any decision or policy of the Issuer to refuse to accept the Product on the grounds of the terms and conditions that the Issuer applies in relation to the Product.

6.0.6     CryptoRefills makes no representation regarding the Product’s suitability for its intended use and make no other guarantees, warranties or representations in respect of the Product.


6.1      Responsibility of the User.

6.1.1     The User is fully liable for any mistakes, losses or damages (against himself, us, or any third-party) arising from (i) the provision of incorrect, inaccurate or fake information and from (ii) the acquisition, resale, use or other related activities of the Product or the Loyalty Program, in a manner that infringes any applicable laws, regulations, contractual terms and conditions or other agreements.

6.1.2     The Customer is solely responsible for the accuracy and correctness of the information (including, but not limited to, email, the phone number, the country, the network operator, and the amount of the top-up) inserted on the platform or provided to CryptoRefills via email or through the Customer Care. CryptoRefills shall not be liable, in any case, for any consequences arising from the inaccuracy of the elements provided by the Customer. Just as an example: CryptoRefills will not be liable if the User inserts a wrong phone number or inserts a wrong email address and as a consequence doesn’t receive the purchased Product. Likewise, CryptoRefills will not be responsible if the User provides the wrong wallet address resulting in the User not receiving a refund.

6.1.3     A Registered User is responsible for maintaining the confidentiality of its password and account and for any activities and transactions that occur under its account. CryptoRefills shall not be liable to any person for any loss or damage which may arise as a result of any failure by the User to protect its password or account.

6.1.4     Registered Users or beneficiary of any Reward or Privilege is responsible for paying all applicable taxes, fees, levies and/or surcharges associated with the issue or use of a Reward or Privilege. Furthermore, the Registered User or the beneficiary will adhere to any legally or otherwise required country-specific regulation and check the customs formalities in force in the destination country before redeeming a Reward.


6.2      Unlawful use

6.2.1     The CryptoRefills Services, Platform, Loyalty Program and any Products purchased from CryptoRefills shall not be used, in any way, to infringe or circumvent the applicable laws and regulations.

6.2.2     CryptoRefills will restrict User access, terminate Registered User Accounts and communicate to the relevant authorities any User activities such as Account data and purchase history, should CryptoRefills become aware, or reasonably suspect, that a User is conducting unlawful activities, or otherwise breaking applicable laws and regulations, or third-party rights.

6.2.3     Those who choose to access CryptoRefills, access it on their own initiative and are responsible for compliance with all local laws and regulations. If it is illegal or prohibited in the User’s country of origin to access or use CryptoRefills, or to buy or use any of the Products, then the User shall not do so and in doing so is breaching these Terms.


6.3      Limitation of Liability

6.3.1     CryptoRefills shall in no event be responsible or liable vis-à-vis the User, Issuers or any third party, whether in contract, warranty, tort (including negligence) or otherwise, for any loss or damage (including loss or damage incurred from third parties), arising out of or related to the Service or Platform or any Data accessed through the Platform or Software, including, but not limited to, special, incidental, exemplary, punitive, direct, indirect or consequential damages, damages for any loss of profit or revenue, injury to person or property, business interruption, or loss of business or personal information, even if CryptoRefills is advised of the possibility of such damages. Such limitation shall apply notwithstanding any failure of essential purpose of any limited remedy and to the fullest extent permitted by law.

6.3.2     In jurisdictions that limit the ability to disclaim liability, CryptoRefills liability shall be limited to the greatest extent permitted by applicable law.

6.3.3     No members of the CryptoRefills team (including employees, contractors, directors, management members and other collaborators) shall have any liability in relation to the use of, or reliance upon, CryptoRefills or the Products purchased by Users.

6.3.4     CryptoRefills shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials of CryptoRefills.

6.3.5     CryptoRefills accepts no responsibility whatsoever for viruses, malware or other malicious or damaging software on User’s devices.

6.3.6     Third-party content. The CryptoRefills Service, including its website and application may include links to third-party websites, or third-party plug-ins and applications. CryptoRefills has no control over these third-parties or over the content, products, services and technologies they offer, and therefore does not accept any responsibility whatsoever for third-party sites available through CryptoRefills via hyperlink, nor their respective contents, hyperlinks or security flaws. Any access to, or use of, a third-party site is solely at the User’s own risk. Likewise CryptoRefills doesn’t accept any responsibility for third party technologies used within the CryptoRefills Platform.

7      Personal Data Protection and Privacy

7.0.1     Our Privacy Policy defines how CryptoRefills collects, processes, accesses, stores and deletes User’s data.

7.0.2     The User shall visit and review our Privacy Policy and shall not proceed with using CryptoRefills if the User does not agree and consent with it. Unregistered Users must provide explicit consent of the Privacy Policy for each Purchase they make on CryptoRefills website or application. Users are required to accept the Privacy Policy when applying for a Registered Account. 

8       Miscellaneous


8.1      Amendments to the Terms

8.1.1     CryptoRefills reserves the right to amend these Terms at any point, without any obligation of prior and/or public notice. As such, Users shall refer to the present hyperlink before browsing the CryptoRefills website or application and before completing any purchase.


8.2      Jurisdiction

8.2.1     These Terms shall be governed by and construed in accordance with the laws of the Netherlands. The User agrees to submit to the jurisdiction of the Netherlands courts to settle any disputes arising in connection with this Terms.


8.3      Enforceability

8.3.1     In the event any provision of these Terms is determined to be invalid or unenforceable, such provision shall be deemed severed from the remainder of these Terms and replaced with a valid and enforceable provision as similar in intent as reasonably possible to the provision so severed, and shall not cause the invalidity or unenforceability of the remainder of these Terms.


8.4      Entire Agreement

8.4.1     These Terms, together with the Privacy Policy, set forth the entire agreement between the User and CryptoRefills with respect to the subject matter hereof and supersedes all prior agreements relating to such subject matter.