Customer Care

Customer Care Specialist

Are you a people-oriented individual who thrives on providing exceptional customer experiences? Are you skilled at problem-solving and communication?

We're searching for a dedicated and empathetic Customer Care Specialist to join our team and be the voice of our company to our valued customers.


Turkey (Smart working / work from home)

About the company

We believe blockchain-based digital currencies have the potential to solve some of the world's most important problems, such as financial inclusion, protection, privacy, and freedom. With Cryptorefills, we are on a mission to bring blockchain-based payments into everyday life and accelerate the mass adoption of cryptocurrencies (Bitcoin or other digital currencies yet to come).

Access to crypto investments, trading, and person-to-person transactions is relatively easy today. However, this only serves a limited scope of needs for these currencies. Using cryptocurrencies in everyday life, such as buying goods and services, is instead very limited.

Cryptorefills is a website and Android app offering users in over 180 countries and territories the possibility to use their Bitcoin and crypto to make everyday purchases. With Cryptorefills, users can spend different cryptocurrencies to top up their phone credit across 600 Mobile Operators, pay their utility bills, subscribe to their favorite entertainment services (Netflix, Spotify, Google Play, iTunes), purchase from top e-commerce brands (Amazon, Bol), shop at retail stores (Walmart), and even travel, buy fuel, and pay restaurant bills.

The Company is a fast-growing fintech firm headquartered in Amsterdam, with a local presence in Milano and Izmir.

Your Skills

Base requirements

  • Crypto trading experience would be an asset, preferably on multiple platforms
  • Excellent verbal and written communication skills.
  • Empathetic and patient demeanor, with a genuine desire to help customers.
  • Strong problem-solving skills and the ability to think on your feet.

Key requirements

  • Proficiency in using customer service software and CRMs.
  • Proven experience in a customer service or customer care role.
  • Ability to multitask, prioritize, and manage time effectively.
  • Adaptability to work in a fast-paced and dynamic environment.

For more information, please Contact us. We look forward to hearing from you!

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