How to use a PLN prepaid electricity token

The token is typed into your electricity meter, not into an app.

Steps

1. Find the 20-digit token number in your order confirmation.
2. Check your prepaid meter balance first, so you know roughly how many kWh you have before the top-up.
3. Enter the 20-digit token on the meter keypad, digit by digit.
4. Press Enter or Accept, depending on your meter, and wait for the confirmation message.

What the meter tells you

• ACCEPT or BENAR. The token was accepted and your kWh balance increases.
• REJECT or SALAH. The entry was wrong. Re-enter the token carefully, checking each digit.

If the meter keeps rejecting it

Re-enter it once more slowly before assuming the token is at fault, since a single mistyped digit produces the same message as a bad token. For a meter reset or a technical fault, call PLN on 123, which is available 24 hours a day, or visit your nearest PLN office.

If the token itself never arrived, see my mobile top-up hasn't arrived.

Still need help?

Contact us through the contact form with your order ID and the meter number the token was bought for.