Account

• Spending limits explainedGuests can spend up to 2,000 euro per day and 5,000 euro per month. Registered users can spend up to 5,000 euro per day and 10,000 euro per month. If you go beyond the guest limits, a quick identity verification is required, handled by our verification partner.
• I can't log in to my accountMost login problems clear with a browser refresh or cache reset. Try a hard refresh (Ctrl and Reload on Windows or Linux, Shift and Reload on macOS), a different browser, clearing your cache, or an incognito window. If it still won't work, contact support.
• What information does Cryptorefills collect?For most purchases, all we need is an email address to send your order, or a phone number for a top-up. We only collect what's needed to complete your order. If you go beyond guest spending limits, a quick identity check is required, handled securely by our third-party verification partner.
• Can I change my account email address?No. The email address on an existing account can't be changed, because it's the unique identifier for your account and where your orders are delivered. If you need to use a different address, contact support, or create a new account with the email you want to use.
• Can I deposit funds or keep a balance on Cryptorefills?No. Cryptorefills is not a wallet, so there is no account to top up and no funds held for you. Every order is paid from your own wallet at checkout. When you see the word balance on Cryptorefills it means one of three other things: your remaining spending limit, the data left on an eSIM or the balance on a gift card you have bought.
• Can I delete or close my account?Yes. Sign in, open your account page and select Delete account in the Delete account section. Deletion is immediate and permanent, and you cannot create a new account with the same email address afterwards. If you have lost access to your account, contact us through the contact form instead.

Still need help? Contact support