Where to find your order history and invoices

With an account

1. Sign in and open My orders from the account menu.
2. Open the order.
3. Select Download invoice. If the order has more than one invoice, the button shows how many, for example Download invoice (2), and downloads them all.

For a flight or stay, the order is also where change requests start. See how to change or cancel a booking.

Without an account

1. Copy the order ID from the email we sent when your order completed.
2. Paste it into the help search box and select Check order status.
3. On the order page, select Download invoice.

Orders before 1 July 2026

PDF invoices are only available for orders placed from 1 July 2026.

Still need help?

Contact us with your order ID.