Refunds

• When refunds are not possibleRefunds aren't possible when crypto is sent to the wrong address, when a region-specific gift card has already been delivered, or when a code has been used. Non-refundable flight fares also can't be refunded. Always check the address, network, and card region before you pay.
• Refund policy, what's covered and what isn'tWe refund when you send less than the amount due, when a product can't be delivered, or when a delivered product is confirmed faulty. Because blockchain payments can't be reversed, funds sent to the wrong address or on an unsupported network generally can't be recovered, and region-specific gift cards can't be refunded once delivered.
• How long does a refund take?Straightforward cases, such as an underpayment or a failed delivery, are usually refunded within one business day. Cases that need investigation can take a few business days. Refunds are returned to your crypto address or as a coupon code, depending on the situation.
• Where is my refund sent?Depending on the situation, a refund is either sent to your crypto address or issued as a coupon code for a future purchase. Our support team confirms which applies to your case when they process it.

Still need help? Contact support