eSIM

• How eSIM worksAn eSIM is a data-only digital SIM built into your phone. You buy a plan with crypto, receive a QR code instantly, scan it, and connect when you land, no physical SIM or roaming fees. It covers 180+ countries, works alongside your existing SIM, and you have up to 365 days to activate.
• My eSIM isn't connectingMost eSIM issues come down to setup: make sure you scanned the QR code, enabled the eSIM line, and turned on data roaming for it. Your plan only starts once you connect in your destination country. If it still won't connect after checking these, contact support with your order ID.
• How much data is left on my eSIM, and when does it expire?Sign in and open My refills in your account, choose the eSIM, and select Check balance. It shows the data remaining out of the package total and the date it expires. Check balance is available for eSIMs bought on or after 20 July 2026. You have up to 365 days from purchase to activate a plan, and the validity clock starts the first time the eSIM connects in your destination country, not when you install it.

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