Where is my refund sent?

Refunds are returned in one of two ways, depending on the situation.

• To a crypto address you give us, sent back to you in crypto.
• As a coupon code you can use toward a future purchase.

Our support team confirms which method applies to your case when they process the refund.

Crypto refunds need your wallet address

We don't hold a wallet address for you, so a crypto refund waits until you give us one. Your refund email links to a form, and that form is the only place that registers it. You have 90 days to claim before the refund expires. See how to submit your refund wallet address.

If you have questions about a specific refund, contact us through the contact form with your order ID. For timing, see how long does a refund take.