How long does a refund take?

Refund timing depends on the type of case.

Straightforward cases

Underpayments and failed deliveries are usually processed within one business day.

Cases that need investigation

If your refund relates to a product issue that we need to check, it can take a few business days. We'll confirm a resolution as soon as the investigation is complete.

How you'll receive it

Depending on the situation, your refund is sent to your crypto address or issued as a coupon code for future purchases. If you have questions about a specific refund, contact us through the help page with your order ID.