Can I delete or close my account?

Yes. You can delete your account yourself from your account page, and we erase your personal data unless there is a legal requirement to keep it.

Delete your account

1. Sign in and open your account page.

2. In the "Delete account" section, select "Delete account".

3. Read the warning and select "I understand".

4. If you like, tell us why you are leaving, then select "Continue". This step is optional.

5. Type the confirmation phrase shown, then select "Delete account".

Deletion takes effect straight away and you are signed out as soon as it completes. It is permanent: your order history and any remaining loyalty points are lost, and you cannot create a new account with the same email address afterwards. Download any order details you still need before you confirm.

If you have an order in progress, you cannot delete your account until that order is completed. Wait for it to finish, then try again.

If you cannot sign in

If you have lost access to your account, contact us through the contact form and ask us to erase your personal data. We reply as soon as possible about how the request is being handled.

Still need help?

Contact us through the contact form.