My order is stuck or waiting for manual processing

Seeing your order "waiting for manual processing" can be worrying, but it does not mean your payment failed or your money is lost. It means your payment has been received and your order is going through a short processing step before it completes.

What to expect

Most orders in this state clear within a few minutes. In some cases it can take up to about an hour, depending on the product and supplier.

If it's taking longer

If your order has been processing for more than an hour, or it relates to something time-sensitive, contact us through the help page with your order ID. We can check the status directly and move it along.